Last updated: 01 June 2026
Privacy Policy
This policy explains what information we collect, why we collect it, and how it is used.
Information we collect
We may collect the following when you use this website.
Personal information
Name, email address, billing and shipping address, phone number (if provided at checkout), payment information (processed securely by Stripe; we don’t store full card details).
Automatically collected information
IP address, browser type, device information, pages visited and time spent on the site, cookies and usage data.
How we use your information
We use your information to process and fulfil orders, respond to enquiries submitted through our contact form, send order confirmations and shipping updates, improve website performance and user experience, and comply with legal obligations.
We do not sell or rent your personal information.
Payments
All payments are processed securely by Stripe. We don’t store full credit card details.
Email communications
If you subscribe to our mailing list, you may receive updates about products, launches, and brand news. You can unsubscribe at any time using the link in any email.
Cookies
This website uses cookies to improve functionality, analyse traffic and performance, and remember preferences. You can disable cookies in your browser settings, though some features may not work properly without them.
Third-party services
We use the following third-party services: Stripe for payments, Kit for email marketing, Google Analytics for analytics, Hostinger for hosting, and Cloudflare for performance and security.
These services process information only as needed to provide their function, and are subject to their own privacy policies.
Overseas data transfers
Some of our third-party service providers are based outside Australia and may process personal information overseas, including in the United States and the European Union. By using this website and providing your information, you consent to your personal information being transferred to and processed in these locations. We take reasonable steps to ensure overseas recipients handle personal information consistently with the Australian Privacy Principles.
Data security
We take reasonable measures to protect your personal information. No method of transmission over the internet is completely secure, and we can’t guarantee absolute security.
Data breach notification
In the event of an eligible data breach affecting your personal information, we will notify you and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth).
Data retention
We retain personal data for as long as necessary to fulfil the purposes outlined in this policy. Order records are kept for a minimum of 7 years to comply with Australian tax obligations. You may request deletion of your data outside of these legal requirements by contacting us.
Your rights
You may request to access the personal data we hold about you, correct inaccurate information, or request deletion of your data (where legally permitted).
To make a request, email [email protected].
Privacy complaints
If you have a concern about how we have handled your personal information, email [email protected] with the subject line “Privacy concern” and we will respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.
Minors
This website is intended for adults aged 18 and over. We do not knowingly collect personal information from minors.
Changes to this policy
We may update this policy from time to time. The latest version is always available on this page.
Governing law
This policy is governed by the laws of Victoria, Australia, and where applicable, the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Questions about this policy? Email [email protected].